Welcome

We are delighted that you are interested in our services. As your partner for practical and modern AI‑compliance solutions, we provide comprehensive services to make your organisation future‑proof as AI regulation is implemented worldwide. Professional competence, up‑to‑date content and customer focus are our priorities. These values are reflected in these General Terms and Conditions, which explain how to participate in our on‑site and online training, which additional services we offer on our platform and what rules apply.

1. Introduction

1.1 These General Terms and Conditions (“AGB”) apply to participation in our online training, use of our platform www.aiofficer.de, and the additional services set out in our offer to you (collectively the “Product”).

We are BEN Digital Services GmbH, Schloßstraße 19, 82031 Grünwald, Germany, phone: +49 89 215 422 925 (“we”/“us”). Further information is available in our Legal Notice (imprint) .

When you visit our website or attend our training, our privacy notice also applies

2. Scope and conclusion of contract

2.1Our Product is aimed exclusively at natural or legal persons who use it in the exercise of their trade or self‑employed professional activity (“business customers”). Consumers are excluded.

2.2 Our Products apply only to the person named during registration and are not transferable to other people or to the entire company. Use by multiple people or company‑wide use requires our prior written agreement.

2.3 You can book our Products via our platform www.aiofficer.de or by contacting our sales team. Booking is made by selecting the relevant Product and entering the required details about you or your company. By clicking “Book now” at the end of the process you submit a binding offer to conclude a contract

2.4 After booking you will receive a booking confirmation with the details. The contract is concluded only by our express declaration of acceptance or by activation of the booked Product.

2.5 We may decline your booking in whole or in part without giving reasons. There is no entitlement to a specific booking unless expressly agreed. We may also temporarily or permanently withdraw certain Products.

2.6 During the contract term you may purchase additional Products.

2.7 By separate agreement we may offer to integrate or adapt our Products in your own systems. We may object to such integration/adaptation for good cause. Successful embedding or adaptation is your responsibility; we will support you within our means.

3. Registration and access requirements

3.1 Registration is required to use our digital Products on the platform. Please ensure the details you provide are complete and correct.

3.2 You must keep your login details secure and prevent unauthorised access.

4. Products and contract term

4.1 We offer in particular

4.1.1 AI OFFICER Basic - online training for a fundamental understanding of technical and legal frameworks of AI; access to basic templates and checklists to integrate AI in your organisation; access is granted after conclusion of contract.

4.1.2 AI OFFICER Certification - two‑day on‑site course plus personalised online course; final exam and certification of your AI competence; access to extended templates for the AI management system; the on‑site course takes place on dates we announce; after successful completion you receive access to online resources for one year.

4.1.3 AI OFFICER Executive - one‑day on‑site course for boards and top management; individual coaching towards AI competence; access to exclusive resources and tools; dates by individual arrangement.

4.2 Contract term and renewal

4.2.1AI OFFICER Basic beträgt die Mindestvertragslaufzeit ein Jahr. Nach Ablauf verlängert sich der Vertrag automatisch um ein weiteres Jahr, sofern er nicht spätestens sechs Wochen vor Ende der jeweiligen Laufzeit schriftlich gekündigt wird.

4.2.2AI OFFICER Certification and AI OFFICER Executive one‑off training services with no automatic renewal. After the on‑site training you receive access to the corresponding online resources for one year unless agreed otherwise.

4.2.3 After expiry of the access period under (2), access may be extended for a fee by separate agreement.

4.3 For on‑site training events our separate AGB for training apply.

5. Prices and payment

5.1 Prices are as stated on our platform or in the offer; all prices are net plus statutory VAT.

5.2 We may exclude certain payment methods in individual cases; for invoicing we may carry out a credit check.

5.3 Invoices are due upon receipt and payable without deduction within 14 days unless collected automatically. Payment is only deemed made when the funds are at our disposal.

5.4 If payment is declined and you are responsible for this, we may charge additional costs or default interest and suspend access. Offsetting is excluded unless the counterclaim is undisputed or established by final judgment.

6. Termination

6.1 You can terminate at any time within the current year; termination takes effect at the end of the contractual year. Fees already paid are not refunded.

6.2 Termination must be notified in text form to customer support.

6.3 The right to extraordinary termination for good cause remains unaffected.

7. Use of the Products

7.1 Our Product and all its parts are protected by IP rights and copyright. Rights of use and exploitation remain exclusively with us unless expressly granted.

7.2 We grant a simple, non‑exclusive, non‑transferable right to access the booked Products, limited to the agreed use and authorised users.

7.3 Documents and content (including templates, checklists and training materials) may only be used as intended under these AGB. Public access (in particular on the internet or other networks), use in internal databases, reproduction and free or paid disclosure to third parties or other use are prohibited without our prior written consent.

7.4 You must not make the Product or parts of it available to unauthorised third parties, make it publicly accessible, edit it (in particular not remove or obscure our or our partners’ logos/brands) or use it in any way other than agreed. Rights of use expire at the end of the access period or contract term.

7.5 Where, by individual agreement, we embed your existing content in our platform, you grant us a simple, transferable, free right limited to the agreed embedding to publish, host, store, reproduce, distribute and make it publicly accessible; to the extent necessary, we may also edit or sublicense this content. You retain all other rights and remain solely responsible for your content.

7.6 You undertake to comply with all applicable laws and not to infringe third‑party rights. We may remove unlawful content without notice. You indemnify us from justified third‑party claims arising from breaches and we may claim damages including our reasonable costs.

7.7 We do not guarantee specific results through use of our Products. Implementation of learnt content is your responsibility.

8. Changes to the Terms (AGB)

8.1 We may amend these AGB for valid reasons, in particular legal changes or functional changes to our services. We will inform you in good time; if you do not object within 30 days, the changes are deemed accepted (we will point out your right to object and the consequences of not objecting).

9. Restrictions, changes and availability

9.1 We strive for continuous availability but may change, suspend or discontinue Products to enable further development or meet legal requirements. Temporary disruptions may occur due to technical issues, maintenance, tests or updates. There is no entitlement to permanent provision of specific content; advance payments for discontinued Products will be refunded pro rata.

10. Liability and warranty

10.1 We are fully liable for injury to life, limb or health caused intentionally or by gross negligence. For other damages we are liable only for intent and gross negligence; for simple negligence only in case of breach of essential contractual duties (cardinal obligations), limited to foreseeable, typical damage. We accept no liability for damage outside our control or caused by improper use. Force majeure allows suspension of obligations for the duration of the hindrance.

11. Confidentiality and data protection

11.1 Both parties treat non‑public information confidentially. Personal data are processed in line with data‑protection law and our privacy notice. We may use the customer’s name and logo for reference purposes (website, decks); the customer may withdraw this consent at any time.

12. Final provisions

12.1 Changes or additions require text form. German law applies (exclusion of CISG). Jurisdiction—where permitted—is our registered office. If any provision is invalid or unenforceable, the remainder remains effective; the invalid provision is replaced by a valid one closest to the economic intent.